Full Guide to Responsible Gaming at 99bd
Betting and casino games should be fun — not a source of stress or harm. 99bd believes every player can understand their own limits and play with awareness. On this page you will find out how to manage your account yourself, recognise warning signs, and get help when you need it.
When Gaming Becomes a Problem
Most people bet for entertainment — with a set budget, occasionally. But sometimes betting is no longer just for fun. Repeatedly raising bets to recover lost money, hiding play from family, or spending hours betting instead of attending to daily responsibilities — these can be signs of a problem.
At 99bd we believe responsible gaming means staying in control of your own decisions. Betting is not a way to earn income or solve everyday financial problems — it is entertainment only. These points are clearly stated in our Terms and Conditions, which apply to every member.
If you or someone you know is becoming overly worried about betting, the tools and information below will be useful. If you have any questions about this page, you can check our FAQ section or contact us directly.
Keep in Mind
- Betting is entertainment only
- Only bet what you can afford to lose
- Set a budget and stick to it
- Do not chase losses
- Take a break or seek help when needed
Tools to Stay in Control
99bd provides players with several useful tools so you can manage your account and betting habits yourself. These features can be used at any time.
Daily Deposit Limit
You can set the maximum amount you are allowed to deposit per day, per week, or per month. Once a limit is set it takes effect immediately; increasing it takes time.
Loss Limit
Decide in advance the maximum amount you are willing to lose over a given period. Once that limit is reached, the system automatically stops you from placing further bets.
Gaming Break
If you want to take some distance, choose a break of 24 hours, 7 days, or 30 days. During the break, no bets or deposits can be made on the account. It is a simple way to clear your head.
Self-Exclusion
For a longer break, choose self-exclusion — 6 months or more. During this period the account will be completely inactive. To reactivate it after the period ends, you will need to contact the support team.
Session Time Limit
Set in advance how long you want to play in one session. When the set time is up, the system will alert you and end the session. This helps reduce the habit of playing for extended periods.
View Your Gaming History
You can view your complete bet and deposit history on your account at any time. Staying aware of your own habits is the simplest first step in responsible gaming.
To activate any of the tools above, contact 99bd's 24/7 live chat or submit a request by email — the support team can assist in both Bengali and English.
Recognising Warning Signs
If any of the following applies to you or someone you know, it may be a sign of a problem. Ask yourself honestly.
Chasing losses: After losing, placing larger bets to try to win back what was lost — this is the most common and most dangerous pattern.
Betting beyond your budget: Using money set aside for rent, food, or household expenses to place bets.
Hiding it from family and friends: Trying to conceal how much you are playing or losing.
Unable to stop: Returning again and again even when you want to stop, finding it difficult to take a break.
Effect on mood and daily life: Losing sleep, losing focus at work, or damaging relationships with family because of betting.
Borrowing money to bet: Borrowing from friends, family, or other sources to fund betting.
Ask Yourself
- In the past month, have you bet more money than you planned?
- Does a day without betting feel uncomfortable?
- Has a family member or friend ever expressed concern about your betting?
- Do you feel very bad or angry with yourself after a loss?
If the answer to any of these is "yes", please read the support section below.
Where to Get Help
Asking for help is not a sign of weakness — it takes courage. Alongside 99bd's own support, reach out to family or a professional counsellor.
99bd Live Chat
You can request self-exclusion, set limits, or close your account via live chat in Bengali or English, 24 hours a day, 7 days a week. Our team will help without judgement.
Email Support
You can also reach us by email alongside live chat. Our team responds promptly to any responsible gaming request. Email address: [email protected]
Family and Friends
Talk to someone you trust. Opening up to family about the problem is often the most effective first step. They can offer support and stay by your side.
Professional Counselling
Speak with a mental health professional or counsellor. A number of government hospitals and private organisations in Bangladesh provide counselling for addiction-related issues.
Immediate Account Closure
If you feel you need to stop right now, tell us in live chat — we can deactivate your account temporarily or permanently within moments.
Protection for Minors
If you have a younger or teenage family member at home, keep parental controls enabled on your devices. 99bd strictly enforces the 21+ age limit at all times.
99bd's Responsible Gaming Commitment
99bd is not just a betting platform — it works to create a safe and transparent environment for players in Bangladesh. Our responsible gaming policy is a core part of how we operate.
Every new member goes through an age verification process at registration. We monitor suspicious activity and proactively contact members when needed. Under our Privacy Policy, this information is kept fully secure and is not shared with third parties.
We believe being transparent about gaming limits and giving members accurate information is the right way to build a long-term relationship. That is why responsible gaming information is given equal prominence alongside bonuses and promotions on our site.
To learn more about us, read our About Us page, where 99bd's values and approach are discussed in detail.
Our Commitment
- Strict enforcement of the 21+ age limit
- Self-exclusion requests are always honoured
- Limit-setting takes effect immediately
- Support team active 7 days a week
- SSL-secured transactions and data storage
Responsible Gaming FAQs
Yes. Once self-exclusion is active, no new bets or deposits can be made on your account, but your existing balance remains safe. Contact our 24/7 live chat for details on the withdrawal process.
Decreasing a limit takes effect immediately. However, a request to increase a limit takes some time to process — this is intentional, so decisions are not made in the heat of the moment.
Not directly, as the account holder must make the request for account security reasons. However, you can let our support team know about the situation — we will assess it and take the appropriate steps.
No. The minimum age for all activities at 99bd — including casino, slots, and sports betting — is 21. Registration is not possible for anyone aged 18 or under, and an account will be closed if age verification fails.
First, contact our live chat and request self-exclusion. At the same time, let someone in your family know about the situation. Speaking to a mental health professional for longer-term support can also be helpful — this is completely normal and confidential.
Yes. Our system monitors unusual betting patterns. If a concerning change is noticed in a member's activity, our team may proactively reach out and encourage the use of responsible gaming tools.