99bd Privacy Policy

Introduction and Scope

This privacy policy applies to all services, websites, and applications associated with the 99bd platform. When you use any 99bd service, open an account, or contact us, the terms of this policy take effect automatically. The purpose of this policy is to clearly inform you of the purposes for which your information is used and what your rights are.

99bd believes that transparency is the first requirement for earning user trust. That is why we have written this policy in plain, easy-to-understand language, so you can always know exactly what is being done with your information. To learn more about our services, read our About Us page.

This policy applies only to individuals aged 21 or older. 99bd does not knowingly collect information from anyone under the age of 21.

What Information We Collect

2.1 Registration and Identity Information

When you open an account with 99bd, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Permanent address

2.2 Financial and Transaction Information

During deposits, withdrawals, and account verification, the financial information we collect includes your bKash, Nagad, Rocket, or Upay account details and relevant bank account information. This information is used only to process transactions and prevent fraud.

2.3 Usage Information

When you are active on the 99bd platform, certain technical information is recorded automatically:

• IP address and device type
• Browser type and operating system
• Your activity times and patterns on the platform
• Cookie and session data

2.4 Communication Information

If you contact the 99bd support team via live chat or email, the details of that conversation may be recorded. This helps improve service quality and resolve related issues in the future.

Purposes of Using Your Information

99bd uses your personal information only for specific and legitimate purposes. Your information is never sold commercially to third parties under any circumstances.

• Account Management: Opening, verifying, and keeping your account active.
• Transaction Processing: Completing deposit and withdrawal requests quickly and accurately.
• Security: Preventing fraud, multiple accounts, and unauthorised access.
• Service Improvement: Using analytical data to improve the technical aspects of the platform.
• Customer Support: Verifying relevant information to resolve your issues quickly.
• Compliance: Meeting applicable legal obligations and ensuring responsible gaming.

Before using your information for any purpose beyond this list, 99bd will seek your separate consent.

Data Security Measures

Industry-standard technical measures are in place to keep your information secure on the 99bd platform.

4.1 Encryption

All information transmitted between you and our servers is encrypted using SSL (Secure Socket Layer) technology. This means no third party can read or alter your information in transit.

4.2 Access Control

Only authorised staff can view your personal information within 99bd's systems, and they operate under strict confidentiality agreements. All data access activities are logged and regularly audited.

4.3 Data Storage

Your information is stored on secured servers. Regular backups are taken, and multiple layers of protection are in place to ensure the physical and digital security of the servers.

4.4 OTP Verification

OTP verification is used during login and important account activities, creating an additional layer of protection against unauthorised access.

Sharing Information with Third Parties

99bd does not sell your personal information to anyone for commercial purposes under any circumstances. However, information may be shared with third parties in the following limited cases:

5.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and associated banking partners to process deposits and withdrawals. These organisations operate under their own privacy policies.

5.2 Technology Service Providers

The services of certain trusted technology partners are used to operate the platform. They receive only the information required to carry out specific tasks and may not use that information for any other purpose.

5.3 Legal Obligations

99bd may be legally required to provide information in response to a legal order, court directive, or valid request from a competent authority. In such cases, only the minimum information required to satisfy the legal demand will be provided.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the 99bd website and applications.

6.1 Essential Cookies

Without these cookies, the platform cannot function properly. Basic tasks such as keeping login sessions active, storing security tokens, and remembering language preferences are handled through these cookies.

6.2 Analytics Cookies

Analytics cookies are used to understand which sections of the platform are most used and where there is room for improvement. This information is analysed in aggregate — no individual is identified separately.

6.3 Cookie Controls

You have the option to accept or reject cookies by changing your browser settings. However, please note that disabling essential cookies may prevent you from using some features of the platform properly.

Data Retention Period

99bd retains your information only for as long as necessary — not beyond that. In general:

• All information is retained while your account is active.
• After account closure, financial transaction records are retained for the applicable legal period.
• Some information may be retained for a longer period if required for security or fraud investigations.
• Once personal information is no longer needed for the above purposes, it is securely deleted.

Your Rights

You have certain recognised rights regarding your personal information, which 99bd respects and upholds.

8.1 Right to Know

You may request at any time to know what information 99bd holds about you. This request can be made through customer support.

8.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. 99bd will make the necessary changes as quickly as possible.

8.3 Right to Erasure

In certain circumstances, you have the right to request that your information be deleted. However, it may not be possible to fulfil this request in full where legal obligations or active investigations are involved.

8.4 Right to Raise a Complaint

If you have any concern or complaint about how this privacy policy is being applied, contact the 99bd support team directly. Your complaint can be submitted via 24/7 live chat or email.

Protection of Minors' Information

All 99bd services are intended only for individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21. If we are informed for any reason that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed. Our detailed guidance on ensuring responsible gaming is available on the Responsible Gaming page.

Changes to This Policy

99bd reserves the right to partially or fully amend this privacy policy at any time. If any significant change is made, a notice will be posted on the website and the update date at the top of the policy will be revised. Continued use of the platform after any change will be taken as acceptance of the revised policy.

We recommend reading our Terms and Conditions page for full details of all agreements and terms related to this policy.

Contact Us

If you have any questions, comments, or requests regarding this privacy policy, contact the 99bd support team directly:

• Live Chat: Active 24/7, support available in Bengali and English
• Email: [email protected]

We aim to respond to your enquiry as quickly as possible. An initial response on privacy matters may be available via live chat; however, for matters involving documentation, email is more effective.